Legal

Terms of Service

Last updated: September 7, 2026

These Terms of Service (the "Terms") are a binding agreement between you and Videan ("Videan", "we", "us") governing your use of the videan.xyz website, dashboard, API, command-line tools, SDK, and every service offered through them (together, the "Service"). By creating an account, deploying an application, or otherwise using the Service, you accept these Terms. If you are accepting on behalf of a company or other legal entity, you represent that you have the authority to bind it, and "you" means that entity. If you do not agree to these Terms, do not use the Service.

1. The Service

Videan is an application hosting platform: you provide application code, and the Service builds it, runs it, and serves it at a URL — optionally with a managed database, object storage, encrypted secrets, scheduled tasks, email sending, custom domains, and access control enforced at the platform edge. The documentation describes the Service's features, limits and behavior in detail and forms part of these Terms to the extent it does so. Published plan limits and prices are shown on the pricing page and in your dashboard.

2. Eligibility and your account

  • You must be at least 16 years old (or the age of digital consent where you live, whichever is higher) and capable of forming a binding contract to use the Service.
  • You must provide accurate registration information, including a working email address — it is how we deliver security, operational and billing notices, and notices sent to it are deemed received.
  • You are responsible for your account and everything done with it, including all activity under your API keys. Keep credentials confidential; revoke any key you believe is compromised and notify us of any unauthorized use of your account.
  • Organization administrators control the organization's membership, billing and applications. Inviting someone grants them the access their role carries, and you are responsible for who you invite.

3. Your content

You own what you deploy. All code, database contents, files, logs and other material you or your applications submit to the Service ("Your Content") remain yours. These Terms transfer no ownership of Your Content to us.

You grant Videan a worldwide, non-exclusive, royalty-free license to host, store, reproduce, build, execute, back up, cache, transmit and display Your Content solely as necessary to provide, secure and improve the operation of the Service and as permitted by our Privacy Policy. We do not use Your Content to train machine-learning models, and we do not sell it. This license ends when Your Content is deleted from the Service, except for copies in backups until those expire in the ordinary course.

You represent and warrant that you have all rights necessary to submit Your Content and to grant this license, and that Your Content and your applications' operation comply with applicable law. You — not Videan — are responsible for your applications: for what they do, for the people who use them, for the data they collect, and for any legal obligations (including privacy obligations) they trigger. Applications you mark public are reachable by anyone on the internet; that choice, and its consequences, are yours.

4. Our intellectual property

The Service itself — the platform software, dashboard, documentation, design, and the Videan name and marks — is owned by Videan or its licensors and is protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms. You may not copy, modify, resell or create derivative works of the Service, reverse engineer it except where the law permits, or use our marks without written permission. Our published client libraries (CLI and SDK) are licensed under the terms that accompany them.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free right to use them without obligation to you.

5. Acceptable use

You agree not to use the Service to:

  • violate any law, or host content you have no right to host;
  • infringe anyone's intellectual-property, privacy or publicity rights;
  • attack, scan, probe or disrupt other systems — including other applications on the platform — or attempt to breach or escape your application's isolation, or access another customer's data;
  • interfere with the integrity or performance of the Service, or circumvent its metering, plan limits, or access controls;
  • send spam or unsolicited bulk email, or operate phishing or fraud;
  • host or distribute malware, or any content that sexually exploits minors (which we report to the relevant authorities, immediately, in every case);
  • mine cryptocurrency, run denial-of-service infrastructure, or run workloads designed to abuse metered resources;
  • resell, white-label or otherwise commercially redistribute the Service itself as a hosting product without a separate written agreement with us.

We may investigate suspected violations and may suspend or remove applications or accounts that violate this section or that endanger the Service or other customers — with notice where practical, and immediately where not.

6. Plans, billing and taxes

  • Fees. Paid plans bill monthly in advance through our payment processor; metered usage beyond a plan's included allowance bills at the rates published on the pricing page, in arrears. The pricing page and your dashboard are the authoritative statement of current prices, limits and your usage.
  • Limits. Plan limits (such as application count, instance count, task size and storage) are enforced by the platform. We deliberately do not cap requests or deploys; usage-based charges apply instead.
  • Changes. We may change prices or plan structures with at least 30 days' notice by email; changes take effect at your next billing cycle after the notice period.
  • Cancellation. You may cancel or downgrade at any time; paid features remain until the end of the current billing period. Except where required by law, fees are non-refundable, and metered usage already incurred remains payable.
  • Non-payment. If charges fail, we will notify you and retry; continued non-payment may lead to applications being scaled down, suspended, and eventually deleted, after notice.
  • Taxes. Fees are exclusive of taxes. You are responsible for any sales, use, VAT or similar taxes on your purchases, except taxes on our income.

7. Service levels, data and changes to the Service

  • The Service is provided without an uptime SLA at this time. We operate redundant infrastructure and monitor it, but we do not guarantee uninterrupted or error-free operation.
  • Your code is versioned and managed databases are backed up as described in the documentation. You are nevertheless responsible for maintaining your own copies of anything you cannot afford to lose; the Service provides export tools for your code, databases and files at all times.
  • We may modify the Service, perform maintenance, and add or discontinue features. Where a change materially removes a capability you rely on, we will give reasonable advance notice.
  • Features identified as beta, preview or experimental are provided as-is, may change or be withdrawn at any time, and are excluded from any commitments in these Terms.

8. Third-party services

The Service runs on third-party infrastructure and interoperates with third-party services (such as our cloud provider, payment processor, and optional sign-in providers) as described in the Privacy Policy. Your applications may themselves depend on services we do not control; we are not responsible for third-party services, and your use of them is governed by their own terms.

9. Copyright complaints

We respond to notices of alleged copyright infringement that comply with applicable law (including the DMCA). Send notices identifying the copyrighted work, the material claimed to infringe and its URL, your contact information, and the required good-faith and accuracy statements to support@videan.xyz. We may remove or disable access to allegedly infringing material and may terminate the accounts of repeat infringers.

10. Suspension and termination

By you: you may stop using the Service, delete your applications, and delete your account at any time from the dashboard.

By us: we may suspend or terminate your access, or remove applications, if you materially breach these Terms, create security or legal risk for the Service or its users, or if your account remains unpaid after notice — with notice where practical and immediately where not. We may also terminate for convenience with at least 30 days' notice, in which case we will refund any prepaid fees covering the period after termination.

On termination, your right to use the Service ends. If you request it within 30 days of termination (except termination for a serious violation of section 5), we will make reasonable efforts to let you export Your Content, after which it is deleted as described in the Privacy Policy. Sections 3 (license ends per its terms), 4, and 11 through 15 survive termination.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, OR THAT YOUR CONTENT WILL NOT BE LOST. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER VIDEAN NOR ITS SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, REVENUES, GOODWILL OR DATA, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS IN THE AGGREGATE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY, AND (B) ONE HUNDRED US DOLLARS. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED, INCLUDING LIABILITY FOR FRAUD OR FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE.

13. Indemnification

You will defend, indemnify and hold harmless Videan and its officers, employees and agents from and against any claims, damages, liabilities, costs and expenses (including reasonable legal fees) arising from Your Content, your applications and their operation, your use of the Service in violation of these Terms, or your violation of applicable law or the rights of a third party. We will notify you promptly of any such claim and may participate in its defense with our own counsel at our expense.

14. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, excluding its conflict-of-laws rules. The exclusive venue for any dispute arising out of or relating to these Terms or the Service is the state or federal courts located in Delaware, and each party consents to their jurisdiction — except that either party may seek injunctive relief in any court of competent jurisdiction, and you may have rights under mandatory consumer-protection law of your place of residence that this section does not displace. Each party waives any right to a jury trial to the extent permitted by law.

15. General

  • Entire agreement. These Terms, together with the Privacy Policy and the documentation they reference, are the entire agreement between you and Videan about the Service and supersede all prior agreements on the subject.
  • Severability. If a provision of these Terms is held unenforceable, it will be enforced to the maximum extent permissible and the rest remains in effect.
  • No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.
  • Assignment. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition or sale of assets, with notice to you.
  • Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, labor disputes, government action, or failures of the internet or third-party infrastructure.
  • Export and sanctions. You may not use the Service in violation of export control or sanctions laws, and you represent that you are not located in an embargoed jurisdiction or on a restricted-party list.
  • Independent parties. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship.

16. Changes to these Terms

We may update these Terms. For material changes we will give at least 14 days' notice by email before they take effect; the date at the top always reflects the current version. If you continue using the Service after a change takes effect, you accept it; if you do not agree, stop using the Service and delete your account before the effective date.

17. Contact

Questions about these Terms: support@videan.xyz